I went on the website to purchase new filters- a pop-up told me if I provided information that I could take 20% off this purchase. I provided the info, and they said they would mail the discount code to my e-mail.
I went through the ordering process, and checked my e-mail but there was still no discount code. I contacted customer service and waited a while for them to get back to me. Initially, they said to check my spam mail, which I did, and it was not there. They eventually told me it would take 48 hours to get the code.
How is that 20% off THIS purchase? Deceptive practice.
Monetary Loss: $10.